Shipping policy
SHIPPING POLICY
We aim to provide a seamless shopping experience while ensuring clarity on processing and shipping times. Please read our policy carefully before placing an order.
Processing & Shipping Times
In-Stock Items: Orders for items that are currently in stock will be processed and shipped within 3 business days (Monday–Friday, excluding holidays).
Pre-Order Items: Please allow up to 8 weeks for pre-orders to ship. This timeframe ensures we can thoroughly check the quality of each item and properly package all orders after production is completed.
Order Confirmations:
You will receive an automatic confirmation email once your order is placed.
If you do not see the confirmation email within a few minutes, please check your spam or junk folder.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Order Updates & Delays
We operate with a "under-promise, over-deliver" mindset, meaning we strive to fulfill orders ahead of schedule whenever possible. However, if unexpected production or shipping delays extend beyond the estimated timeframe:
Customers will be notified via email or SMS with an updated timeline.
If the delay exceeds 8 weeks, customers will have the option to cancel their order for a full refund or continue waiting.
Pre-Order Terms & Cancellations
Availability: Due to high demand, if an item becomes unavailable after your pre-order is placed, you will receive a full refund to your original payment method. Refunds may take 3-5 business days to appear on your bank statement.
Delays: If a pre-order is delayed beyond the 6-8 week timeframe, customers will be notified and given the option to cancel for a full refund or continue waiting.
Order Review & Cancellation: All orders are subject to review by BELIN and may be canceled at any time at our discretion.
Shipping Rates & Coverage
United States:
FREE shipping to the 48 contiguous states unless stated otherwise.
Shipping to Alaska, Hawaii, and U.S. territories will be calculated at checkout.
P.O. Boxes & Military Addresses: BELIN does not ship to P.O. Boxes, APO, or FPO addresses. Any orders placed with these addresses will be canceled and refunded.
International Shipping: Currently, we do not ship outside of the United States. Worldwide shipping is coming soon!
Tracking & Responsibility
Lost, Stolen, or Damaged Packages: Once proof of delivery is confirmed via tracking, BELIN is not responsible for lost, stolen, or damaged packages. All risks are assumed by the courier.
Late Deliveries: We are not responsible for delays caused by shipping carriers. If you experience issues, please contact the carrier directly.
Address Changes & Order Modifications
If you need to update your shipping address or modify an order, please contact us within 24 hours of placing your order. Once an order is processed, changes cannot be guaranteed.
Final Notes
By placing an order with BELIN, you acknowledge and agree to the terms of this shipping policy. If you have any questions, feel free to contact our support team. We appreciate your support and patience as we work to deliver high-quality pieces with care.